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CDI - Security Operations engineer Security Operations engineerref :580816 | 28 nov. 2024 date limite de candidature : 26 févr. 2025 Egypt Cairo - Egypte votre rôleResolve service incidents by troubleshooting and solving faults reported through the Oceane ticketing system.Perform service changes by assessing risk and implementing requests reported through change management tools.Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard.Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them.Undertake the Technical Assistance Center (TAC) function and manage communication with vendors in case of problems, patches, and maintenance.Keep Security Solutions Configuration Management up to date by adding/modifying CI as implied by incidents, changes, and release processes.Manage both internal and external customer calls, providing them with regular updates as per support processes.Mentor new team members and security associates, offering guidance and technical advice.Execute actions managed by Senior Security Engineers related to Security Improvement Plans (SIPs) and update the SIP action plan accordingly.Perform technical and management escalations as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.To provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’sProviding remote support and change management assistance to our customer base on a 24x7 basis as requiredManaging and monitoring call queues ensuring adherence to customer SLA’sEnsuring that all case related documentation is clear, concise and updated in the Helpdesk/CRM systemsEnsuring that customers are updated continuously on the status of their issues¿and that customer satisfaction is maintained at a high level¿¿¿To provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’sProviding remote support and change management assistance to our customer base on a 24x7 basis as required votre profilQualifications:Excellent command / highly proficient in spoken and written EnglishB.Sc. in computer, communication, or electronics MIS.At least 2 years of professional experience.At least 2 years of IT/Network security support technical experience.Understanding of SASE solutions and hands-on experience on Palo-Alto Prisma access (for remote networks and remote users)Understanding and hands-on at Cisco ASA FirewallsPreferred certifications in CCNA, CCNP, Fortinet, and PaloAlto.Very good understanding and hands-on experience with Fortinet Firewalls or Palo Alto Firewalls, and holding relevant certifications.Very good understanding of network security technologies, including Caches/Proxies, LTM, ,WAF and Mobile SSLGood understanding of Cisco Routers and Switches and Dynamic routing (OSPF, BGP, RIP, EIGRP)Good understanding of IT security solutions, including Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs.Familiarity with ITIL incident & change management processes.Eager to learn and demonstrate high dedication and ownership.Possesses soft skills/business courses such as Time management, facilitation skills, and interpersonal skills.Solid understanding of networking technologies, LAN/WAN, routing, switching, IP sub-netting, and will possess a good understanding of the 7 layer OSI model and associated protocolsExcellent troubleshooting and problem solving skillsMicrosoft Windows Operating Systems and application skills (MS Office suite)Linux based Operating Systems and application experienceAbility to work as part of a team or independently with minimum supervisionAbility to communicate clearly, verbally and in writing at all levelsMust have a solid understanding of all aspects of networking and firewall securityThe ability to multi-task and prioritise workload in a high pressure environmentFlexible ‘can do’ approach to problem resolution, along with the determination and drive to see an issue through to completionDesirable:Knowledge of TerraformKnowledge of AWSVirtualisation technologies (server and firewall)IDS/IPS experienceSIEM experienceAbility to create formal documentation for systems administration, operations, and maintenance le plus de l'offre entitéGlobal Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business contratCDI Seules vos compétences comptentQuel que soit votre âge, genre, origine, religion, orientation sexuelle, neuroatypie, handicap ou apparence, nous encourageons la diversité au sein de nos équipes car c’est une force pour le collectif et un vecteur d’innovation Orange est une entreprise handi-accueillante : n'hésitez pas à nous faire part de vos besoins spécifiques. Offres similaires Orange BusinessLe Groupe Orange4,6/5 Note Glassdoor (Entreprises évaluées par leurs employés)7ème du classement Universum (Entreprises préférées des étudiants IT)91% de nos stagiaires et apprentis recommandent Orange (Happy Trainees)Depuis 2011, Orange a obtenu le label GEEIS (Gender Equality European & International Standard) dans une vingtaine de pays
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