الوصف الوظيفي
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Raya Integration : one of Raya’s subsidiaries is Security Engineer (Professional Services):
What will you do?
● Follow the project tasks plan for deploying the installations tasks upon the agreed plan & Scope of work in light of Raya’s standards
● Perform professionally the project(s)’ Configuration as per its LLD and according to Raya standards
● Manage well-organized tasks’ assignments & know-how transfer to junior engineers
● Respond professionally to the dispatched Customer Calls within the time agreed in the SLA (Service Level Agreement)
● Commit to conducting the testing process as per acceptance criteria
● Follow up and monitor junior engineers’ performance and, by turn, efficiently report to the team leader
● Report accurate technical activities to the Security team leader
● Follow the proper escalation matrix if the Problem persists & efficiently troubleshoot and solve the escalated problems (Level 2) within the time agreed in the SLA.
