Sales Quality Intern

iSchool is seeking a Sales Quality Intern to support the sales team in monitoring, evaluating, and improving the quality of customer interactions. This role provides hands-on experience in sales performance analysis, call monitoring, and process improvement within the EdTech industry. The ideal candidate will help ensure that sales representatives maintain high-quality communication and follow best practices to enhance customer experience and conversions.

• Call & Chat Monitoring: Review sales calls and chat conversations to assess quality, compliance, and effectiveness.
• Sales Performance Evaluation: Analyze sales representatives’ interactions and provide feedback for improvement.
• Reporting & Documentation: Assist in preparing reports on sales quality metrics and trends.
• Process Improvement: Identify areas for enhancing sales scripts, communication techniques, and overall customer interaction quality.
• Training Support: Help in developing training materials and assisting in coaching sessions for the sales team.
• Customer Feedback Analysis: Collect and analyze customer feedback to improve sales processes.
• Collaboration: Work closely with the sales team to ensure high standards in customer communication.