Develops and maintains a level of product and market/account knowledge to efficiently and effectively assist customers and perform sales and marketing administrative duties.
Maintains a positive rapport with key internal contacts and develops a strong understanding of internal systems and processes
Monitors the sales voicemail and email inboxes and responds promptly and professionally to problems, inquiries and opportunities through personal action or by securing assistance and support from others within the organization.
Acts as primary customer point of contact for pricing inquiries and preparation of standard quotes.
Responsible for maintaining company marketing lists in the appropriate systems including aspects of list management and reporting such as list cleansing and investigation of email bounces
Assists with trade show coordination including booth staff registration and ordering of promotional items, business cards and booth materials as directed
Provides sales and marketing administrative support and conducts special projects as assigned. This may include outbound phone calls to existing or prospective customers.
May assist in the execution of sales and marketing activities including email marketing and social media as well as making updates to website content at the direction of Marketing and Product Management
Provides backup coverage for the primary incoming company phone line, responding promptly and professionally to customer calls, triaging inquiries and responding to or forwarding as appropriate to the appropriate internal teams.
Maintains all company supplied equipment and material in a safe and useable/serviceable condition.
Qualifications
Education and experience
College or university education
At least first professional experience in Sales Administration
Personal & professional requirements:
Competent in interfunctional relationship
Ability to deal with foreign culture and mentality
Ability to interact with people
Organisational skills
Business-, Service- and customer oriented
Good judgement ability
Strategy making ability
Sociability, teamwork and flexibility
Ability to perform under pressure
Commercial awareness and understanding of numeric data
Time management skills
Individual qualifications:
Very good knowledge of English (both written and spoken)
Good knowledge and experience with PC and office standard software (Excel, SAP, ERP,…)
