Sales Assistant | Retail | Egypt

Job Requisition ID: 161110 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

The primary responsibility of a Retail Sales Assistant at Al Futtaim Stores is to play a crucial role in enhancing the customer experience and driving sales within the dynamic retail environment. The focus is on creating a welcoming and enjoyable shopping atmosphere for customers, aligning with the brands commitment to providing the best selection of products.

What you will do

• Warmly greet and engage customers upon their arrival.
• Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise.
• Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs.
• Address customer inquiries regarding merchandise, providing clear and accurate information.
• Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience.
• Efficiently retrieve merchandise from various locations, including the sales floor, stock room, or other inventory areas; facilitate special orders as needed.
• Utilize the store's point-of-sale system to process customer payments accurately and efficiently.
• Manage returns and exchanges, ensuring a seamless and customer-friendly process.
• Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation.

Required Skills to be successful

• Exceptional verbal communication skills, fostering effective interaction with customers.
• Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns.
• Proficient in sales techniques and possesses outstanding customer service skills.
• In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance.
• Proven ability to anticipate and meet customer needs through insightful recommendations.
• Adept at recommending suitable merchandise based on customer requirements and preferences.
• Capable of operating the store's point-of-sale system, or quickly acquiring proficiency through learning initiatives.

What equips you for the role

• High school diploma or equivalent preferred.
• Previous retail experience preferred.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…