Introduction As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!
Your Role and Responsibilities Position Overview:
Seeking skilled Blue Prism Technical Support personnel to manage and provide ongoing support for unattended bots within our clients RPA environment. The ideal candidate will have deep technical expertise in Blue Prism and hands-on experience in bot maintenance, troubleshooting, and optimization. This role requires a proactive approach to monitoring, maintaining, and improving the performance and reliability of RPA solutions to ensure smooth business operations with a clear understanding of incident and problem management process.
Key Responsibilities:
Bot Monitoring & Maintenance: (monitor unattended Blue Prism bots for performance and uptime, Manage bot schedules, triggers, and queues, ensuring smooth operations of automation workflows, Perform routine checks and preventive maintenance to ensure bots are functioning optimally)
Troubleshooting & Incident Management: (Identify, analyze, and resolve technical issues related to bot failures or performance degradation. Provide timely support for incidents and escalate critical issues to appropriate teams when necessary. Troubleshoot connectivity, integration, and system-related issues between bots and applications.) Follow the incident management process, ITIL and audit requirements.
Bot Development & Enhancements: (Collaborate with RPA developers to improve or enhance bots based on business requirements or performance gaps. Deploy bot updates or improvements, ensuring minimal downtime and seamless integration with existing processes and change management process for the client, Maintain proper documentation for bot updates, troubleshooting steps, and fixes)
Support & Collaboration: (Provide guidance and technical support for business users for unattended bots. Work closely with IT, business teams, and other stakeholders to ensure that the RPA solution aligns with business objectives and requirements. Assist in training end-users on bot usage, troubleshooting common issues, and best practices)
Performance Monitoring & Reporting: (Generate reports on bot performance, execution outcomes, and exception handling for management review. Continuously analyze bot logs to identify trends, potential risks, and opportunities for optimization.)
Required Technical and Professional Expertise Key Qualifications:
Proven experience with Blue Prism RPA tool, including development and/or support of unattended bots.
Solid understanding of RPA infrastructure, architecture, and best practices.
Experience in troubleshooting Blue Prism processes, bot scheduling, and system integration issues.
Familiarity with automation processes across different business functions.
Strong knowledge of related technologies such as SQL, .NET, and basic scripting languages (VBA, PowerShell, etc.) is a plus.
Ability to analyze and interpret logs to debug errors and optimize performance.
Exposure to quality and audits is a plus
Soft Skills:
Excellent problem-solving abilities and attention to detail.
Strong communication skills to liaise with business users, IT teams, and management.
Ability to work both independently and in a collaborative environment across Geo’s
Willingness to work under pressure and meet tight deadlines.
