Retailer Customer Success Executive

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize our vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

You’ll be working as an executive role, responsible for collaborating on insights /delivery for Silver/Gold/Platinum retailers (strategic retailers)

RESPONSIBILITIES

• Act as the primary relationship owner within Customer Success, managing client relations and critical communications.
• Handling data analysis and preparing presentations to serve the client’s needs.
• Drive the use of gfkNewron and Discover platforms and lead strategic initiatives such as Joint Business Plans (JBP).
• Oversee the QBO (quantified business opportunity) and Client Review process, focusing on service delivery, ROI, and client satisfaction.
• Responsible for the NPS (Net promoter score) process to ensure customer satisfaction and manage service delivery elements related to contract renewals.
• Build deep expertise in the client’s business and foster trusted partnerships with key stakeholders, identifying opportunities for growth and collaboration.
• Serve as the SPOC for coverage, quality, delivery, servicing, and technical issues escalation from Industry Insights, Customer Service, and/or Operations/Data Science, and drive and coordinate internal cross-functional customer issue resolution and associated response.

About you

At GfK you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at GfK you can: Be Yourself, make a Difference & Grow with Us.

QUALIFICATIONS

• 1-2 years of experience in fast paced companies, Client facing, category management or market research
• Native Arabic & Strong Business English knowledge, both verbal and written
• Analytics skills are strongly required
• Consultative client skills and innovative problem-solving skills 
• Experience building relationship and consensus with clients 
• Ability to successfully influence clients, colleagues, and Executives/management
• Ability to prepare and deliver effective online and f2f presentations 
   

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion