Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.
Job Description
Attend to all walk-in customers’ needs promptly.
Serve walk-in customers and provide full information and advice.
Manage and meet customer expectations.
Sustain high customer satisfactory service lever.
Provide excellent customer service for cash clients as per Aramex CS standards.
Sell cash shipments “Outbound”.
Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
Promote Aramex campaigns for customers.
Collaborate with the team of achieve the team objectives.
Facilitate the flow of information horizontally and vertically.
Ensure outlet customer satisfaction at all time.
Ensure timely resolution of customer complain to retain customers.
Job Responsibilities - Experience and Education
Diploma or bachelor’s degree in business administration or a related field.
1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills Interpersonal Skills Customer Relationship Management Communication Skills Attention To Details Customer Centric Negotiation Skills Collaborative Approach Multitasking Self-Awareness
