Organization Unit Purpose: The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.
Job Purpose: To answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.
Job Responsibilities:
- Respond to customer inquiries with regards to banking products and services.
- Research required information using available resources.
- Handle and resolve customer Internet Banking inquiries and general complaints
- Complete call logs
- Route service requests to appropriate departments
- Capture every mandatory information with accuracy while raising service requests
- Provide customers with product and service information and route calls to appropriate resources
- Provide precise and accurate information to customers
- Follow up with customer calls where necessary
-Adherence to standard work procedures while handling customer calls
-Comply to information security and data privacy policies
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.