Registration Platform Specialist

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Reports to:
Registration Manager

Partners:
Event teams, Central Marketing, IIRIS, Product Management and Operations.

The Opportunity

We are seeking a keen and enthusiastic platform administrator to own set-up activities within our third-party registration platform, Visit by GES. The successful candidate will be a confident self-starter who will thrive on the opportunity to work in a collaborative, dynamic environment, with colleagues located all over the globe.

We are in a unique position to expand our registration offering, which currently services 50+ B2B events and hundreds of thousands of customers each year. You will partner with our show teams to deliver their end-to-end registration set-up, providing them with the confidence to create the vibrant exhibitions our communities thrive off. You will become the subject matter expert on all things to do with the registration platform and share your experience and best practice with our colleagues.

The Role

The Registration department sits within Informa EMEA’s Central Marketing function. We are a newly formed and rapidly expanding team that facilitates registration for all events within EMEA, aiming to provide a first-class registration experience to all our colleagues and customers. We offer the opportunity to take real ownership of your work and grow and develop within a team that has much to offer the business.

Job Summary/Responsibilities

Responsibilities

• Partner with the allocated show team on end-to-end registration set up, from requirement gathering to event configuration and testing, ensuring all preparation is done in a timely manner adhering to strict deadlines
• Ensure all platform tasks are carried out in a timely manner according to individual project plans and within deadlines set.
• Assist with post-event ‘lesson learned’ reporting and analysis through collation and recording of requested data. 
• Become a subject matter expert in our registration product, able to share best practice examples with other teams to enhance their capabilities and create a more consistent ‘Informa experience’.
• Proactively identify opportunities for improvement in our registration offering.
• Perform any ad hoc updates to content throughout the event cycle(s) as requested. 
• Perform any other duties commensurate with the grade and level of responsibility.

Who are you?

• You are great collaborator with excellent interpersonal skills, able to communicate effectively with colleagues across our global organisation.
• You have strong attention to detail, especially in testing any updates before they are made visible to our customers.
• You are a fast learner and are willing to get stuck in learning a new a platform.
• You can demonstrate a proactive approach and take initiative, anticipating needs.
• You are a great problem solver.
• You have strong time management and organizational skills.
• You can work to tight deadlines and prioritise tasks. 
• You have excellent English (oral and written). Additional languages desirable.
• You are confident with technology and able to work with various systems; MS Office, Jira, Smartsheet or other workflow tools.
• You have had previous technical platform experience or a second line support role.
• You are willing to travel to our global events as and when required.

Desirable:

• You have experience and/or understanding of the events industry.
• You have experience working with and managing data.
• You have experience with HTML.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A comprehensive company funded private medical insurance with international coverage.
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.  

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.