Regional CCO Manager - Global Payments Solutions

Job Purpose 

Global Payments Solutions (GPS) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Commercial Banking (CMB) and Global Banking and Markets (GBM), our business is made up of almost 10,000 people in more than 55 countries, and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognized by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years. The role is responsible for providing responsive, independent and objective risk management and guidance to safeguard the assets and reputation of Global Payments Solutions (GPS) business. It also identifies, measures, monitors and manages risk and assessing exposure, ensuring that GPS's risk performance is in accordance with the Group Risk Strategy, Group Standards Manual and Functional Instruction Manuals (FIMs).

Principal Accountabilities: key activities and decision making areas.

Impact on the Business/Function

• Coordinate the Operational Risk (OR) assessment and management program for GPS in accordance with the HSBC framework.
• Ensure the Operational Risk Management system is kept up to date and consistent to achieve standard Risk and Control Assessments (RCAs) for GPS and monthly reporting to the GPS Business Controls Committee (BCC).
• Develop/coordinate the execution of a comprehensive Control Monitoring Activities to ensure all key risk issues are identified and prioritized promptly.
• Coordinate tracking of all Management Self Identified Issues (MSIIs), Audit and Regulatory issues for reporting to BCC to minimize aged issues.
•  Exercise central oversight of output from the HELIOS system to ensure data integrity and consistency.
• Coordinate monthly risk reporting to support producing the monthly BCC deck to the highest standard.
• Drive and support a culture throughout regional and country teams, which acknowledges the requirement for effective management of operational risk and control to protect the Bank and GPS from potential operational loss (tangible and reputational losses).
• Support GPS teams in adherence to both internal and external directives from ‘Second Line of Defence’ including but not limited to Compliance, Operational Risk, Information Security Risk (ISR), Business Continuity functions.

Leadership & Teamwork

•  Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
• Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

Operational Effectiveness & Control:

• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
• Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
• Contribute to the development, implementation and maintenance of GPS management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
• Contribute to the implementation and monitoring of the application of GPS policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Observation of Internal Controls

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The following statement is only for roles with managerial or specific Compliance responsibilities
• The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.