Quality Control (QC) Engineer

We are seeking a highly motivated and detail-oriented Quality Assurance (QA) Engineer to join our growing team. In this role, you will be responsible for ensuring the delivery of high-quality products and services to our clients by identifying issues, improving processes, and ensuring that solutions meet functional and non-functional requirements. You will collaborate with project managers,  scrum masters, developers, and other stakeholders to ensure the smooth execution of projects and the successful delivery of services.

• Testing and Validation:

• Develop, implement, and execute comprehensive test plans and test cases based on customer requirements, project documentation, and functional specifications.

• Perform manual and automated testing to validate the functionality, performance, and security of applications and systems.

• Ensure all deliverables meet quality standards before being handed over to the client.

• Defect Tracking and Reporting:

• Identify, document, and track software defects and issues throughout the testing process.

• Work closely with developers to troubleshoot and resolve issues.

• Maintain detailed records of testing results, including defect logs and test reports.

• Collaboration with Cross-Functional Teams:

• Collaborate with business analysts, developers, and other stakeholders to understand client requirements and expectations.

• Participate in requirements gathering, design, and development meetings to provide feedback on testing and quality considerations.

• Assist in ensuring the integration of quality assurance practices throughout the software development lifecycle.

• Continuous Improvement:

• Continuously evaluate and improve testing methodologies, processes, and tools to enhance efficiency and effectiveness.

• Contribute to the development and maintenance of the QA framework and automation scripts.

• Stay up-to-date with industry trends, tools, and best practices in quality assurance.

• Customer and Stakeholder Communication:

• Provide regular status updates and feedback to clients and internal teams regarding testing progress, quality metrics, and potential risks.

• Assist in the preparation of test reports, quality metrics, and other client-facing documents.

• Ensure that final deliverables align with the client's expectations and requirements.

• Training and Mentorship:

• Mentor junior QA engineers and share knowledge on best practices, testing methodologies, and tools.
• Contribute to the training and onboarding of new QA team members.

• Defect Rate

• Defect Density: The number of defects found per unit of production (e.g., per 1,000 units). This helps measure the frequency of defects in the manufacturing process..

• Defect Classification: The breakdown of defects by type (critical, major, minor). This helps prioritize corrective actions based on the severity of the defects.

• Inspection Accuracy

• False Positive Rate: The rate at which non-defective products are incorrectly flagged as defective. A lower false positive rate indicates more accurate inspections.

• False Negative Rate: The rate at which defective products are missed during inspection. A lower false negative rate ensures that defects are identified and corrected before products reach customers.

• Time to Detect Defects

• Defect Detection Time: The average time it takes to detect defects in the production process. Shorter detection times are desired to prevent defective products from moving further down the production line.

• Product Testing and Sampling

• Test Coverage: The percentage of products or batches that are tested or sampled for quality checks. Higher coverage indicates more thorough inspections.

• Sampling Effectiveness: The effectiveness of sampling methods in identifying defects. This can be measured by the number of defects found relative to the number of samples tested.

• Accuracy of Test Results: The accuracy and reliability of the results from product testing. High accuracy is crucial for ensuring that products are tested properly and meet quality standards.

• Corrective and Preventive Actions (CAPA)

• Number of CAPA Initiatives: The number of corrective or preventive actions initiated based on identified quality issues. This reflects the proactive approach to addressing quality problems.

• Product Returns and Complaints

• Customer Returns Rate: The percentage of products returned due to defects or quality issues. A lower returns rate suggests that products are meeting quality standards.

• Employee and Team Performance

• Employee Involvement in Quality Improvement: The number of employees actively contributing to quality improvement initiatives (e.g., suggesting process improvements or identifying defects).
• Team Efficiency: The speed and effectiveness of the QC team in identifying and addressing issues, as well as meeting targets for inspections, tests, or corrective actions.