Manage all process improvement and quality assurance activities
Participate in setting yearly quality objectives and follows up the progress in achieving those objectives
Maintain the quality system based on ISO, and assures the continuous improvement as needed
Plan and manage the execution of internal regular audit reviews to company projects at different phases according to ISO 9001:2000 standards and according to the defined work process, work instructions. And Policies.
Analyze audit findings and reports recommendation for corrective actions and compliancy trends
Apply the latest versions in quality systems and handle external audits and accreditation renewal activity for ISO.
Engage in Customers/Partner/Vendor External audits.
Guide all management layers within the organization to develop proper work instructions and processes.
Prepare monthly Activities Report highlighting key areas of the QA operations, audit findings and trends.
Supervise process awareness sessions conducted by QA Team for company staff and process owners.
Conduct and report process violation investigation.
Prepare the overall annual budget for QA activity
Set an internal audit plan and conduct audits, health-checks and on-site project audits (as per the plan) to ensure that the processes are followed properly by business users including SLAs, approvals, security, notifications, and tracking.
Generate health check/Audit report and recommend process /system updates if required.
Receive process related violation requests and perform the necessary investigations. Conduct investigation with relevant stakeholders, generate investigation root cause analysis report and provide process/system updates if required.
During Health checks and audits, review Process check points and controls needed within the business processes and ensure its relevance within the Internal control framework and agreed upon roles and responsibilities.
Ensure Document control for all policies and ISO processes.
Define Internal Control Framework (List Existing Controls and Follow up Current Control Gaps).
Define/Update Company Policies with relevant stakeholders. Ex: DoA Policies, Procurement policy, Saudization ...etc.
Define/Update & Audit Governance Framework.
Apply process risk management and Define Enterprise Risk Management Framework.
Maintain the existing ISO quality certifications.
Handle the new ISO accreditation project including defining all new ISO standards’ policies and processes.
Respond to Customers/Partner qualification assessment.
Maintain Delegation of Authority assigned to different management layers within the organization and ensure adherence of each to the assigned authorizations.
