Program Manager

To manage and lead the assigned program in terms of budget, time and scope, while ensuring customer satisfaction and alignment with the bank’s regulations and compliance policies. In addition, to support the strategic direction of the organization and provide regular visibility on the assigned programs status (key decisions, dependencies, issues, risks, metrics) based on the Project Management Office (PMO) standards through status reporting and work stream reviews.

Programs Management:

• Align and communicate program goals with project managers to ensure individual project goals are aligned with overall organization strategy.
• Handle programs from planning phase to closure phase in order ensure the successful completion of assigned program.
• Define resources, deliverables, goals, and milestones to ensure the accurate IT resources capacity planning.
• Direct PMs to follow Business Analysis/Business Relationship Manager (BRM) process for project initiation and participate effectively in the project charter creation with the BRM team.
• Apply set strategies for risks’ mitigation and create program contingency plans to ensure having budget that cover the agreed upon risks responses.
• Direct and oversee the project’s team and resolve Program conflicts within the assigned projects to ensure a smooth operating environment and avoid delays in the project timelines.
• Identify and share efficiently in resolving the program technical issues to achieve the project goals within the agreed upon budget and timeline and with the best quality.
• Ensure proper issue resolution actions are taken, and relevant escalations are being done whenever required.
• Address resources conflicts, in terms of setting priorities for resources allocation on projects based on overall bank strategy and direction, impact on projects timelines should be communicated and acknowledged by all stakeholders, to achieve the project goals within the agreed upon budget and timeline and with the best quality.
• Check & approve the status reports in order to be submitted to stakeholders & ensure the Senior Management awareness of the program’s progress and recommend solutions for the Managements’ checking and approvals.
• Ensure proper and timely communication flow between PMs and relevant project stakeholders & Ensure project governance methodology is properly applied across all subordinate projects as defined by the PMO.
• Analyse the post implementation review as well as lessons learned and recommend changes to PMO practices that might improve the departments performance and optimize work.