الوصف الوظيفي
Role Purpose This role plays a key leadership role in driving business process improvement initiatives across multiple functions while focusing on leading large-scale, complex projects that enhance operational efficiency, optimize customer experience, and reduce costs using advanced methodologies such as Lean, Six Sigma, and Agile. Works closely with senior leadership and cross-functional teams to align process excellence strategies with Vodafone’s broader objectives and ensure the delivery of measurable results. Drives the execution of cross functional company-wide programs by proposing and managing governance structure to ensure effective business decision making of the business
Role Profile
1- Process Management & Simplification:
• Lead and manage the execution of major process optimization projects across the organization through applying Lean, Six Sigma, and other process improvement methodologies to achieve significant measurable outcomes in operational efficiency, cost reduction, and service quality ensuring they align with Vodafone business priorities
• Lead the development and implementation of strategies to streamline and simplify business processes across the organization.
• Identify inefficiencies and bottlenecks in existing processes and develop actionable plans to address them.
• Collaborate, Engage and influence key stakeholders across various business units to ensure process improvements are aligned with Vodafone business goals and objectives.
• Utilize advanced analytics, KPIs, and benchmarking to drive process redesign and continuous improvement.
• Create and present detailed performance reports offering actionable insights based on data analysis.
• Lead the implementation of improved processes, ensuring changes are embedded in the organization and adopted across teams.
• Standardize best practices and document optimized processes to ensure consistency and repeatability across departments. 2. Program Management:
• Report on top strategic programmes identified as imperative for Vodafone
• Drive the execution of cross functional company-wide programs by proposing and managing governance structure to ensure effective business decision making of the business
• Ensure effective programme management process is in place to track progress of major change programmes.
• Manage strategic partnerships, merger, acquisition, joint venture & due Diligence opportunities
• Supervise operations of strategic partnerships while monitoring the as-is and to-be process formations
• Recommend action plans to increase operational performance
• Assist on projects as needed and end-to-end management depending on requirement
• Coordinate companywide transformation initiatives
Core Competencies and Qualifications
Good strategic insights and programme management experience in highly sophisticated cross functional environment
Strong analytical skills (the role requires extensive analysis of trends)
Excellent Presentation skills.
Attention to details.
Ability to work in multitasks under pressure.
Self-motivated with ambitious initiatives.
Decision Maker
Must have technical / professional qualifications:
• 7+ years of experience
• Process improvement, Management Consulting, or transformation roles, preferably in the telecommunications, IT, or shared services industry
• Strong communication and influencing skills, credible at chairing and able to build cross functional partnerships
• Successful leadership track record, preferably through managing a sizeable team
• Excellent problem-solving skills with demonstrable ability to manage ambiguity and simplify complex situations
• Six Sigma Black Belt or equivalent certification is required.
• Lean, Agile, or other relevant certifications are highly desirable.
• Project management certifications (e.g., PMP, PRINCE2) are a plus
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
