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الوصف الوظيفي

Job Title:


Portuguese Game Changer - Customer Service

Job Description


The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries & selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Job Description

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call


• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs


• Maintain broad knowledge of products, pricing, promotions, and procedures


• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and sales performance


• Answer billing questions by talking through components of customer accounts


Candidate Profile 

• High school diploma with three to six months of sales experience preferred


• Courteous with strong customer service orientation


• Strong communication and negotiation skills required


• Ability to effectively communicate, both written and verbally


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Basic computer navigation skills and PC Knowledge


• Tolerance for repetitive work in a fast paced environment


• Ability to work as a team member, as well as independently


• Dependable with proficient attention to detail


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Able to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required






Location:


EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:


Time Type:


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