Job PURPOSE
To promote the development and growth of the Plus segment through building & maintaining relationship with exiting & potential customer, selling a value-added financial products services to increase segment acquisition and profitability.
KEY ACCOUNTABILITIES
Sales & Service
1. Manage & upgrade portfolio of existing Plus Customers & acquire NTB along with cross selling all exclusive products to be able to meet the annual approved plan
2. Track Plus customers’ inflows and outflows on daily basis and contact customers to seek information on reasons for unexpected patterns to maintain better-control & quality
3. Handle all Account opening & it’s related operations process including system input & data entry.
4. Maintain high level of customer service by effectively dealing with CIB Plus Customer’s queries and complaints and ensure effective closure of complaints within the set TAT& SLA to while providing competitive customer service
Reporting & Communication
5. Prepare daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed
6. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently
Product Support
7. Work Closely with Product Team to address Plus customers needed service and products to ensure providing the best in class services and products
8. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this within division to keep ahead in the market
9. Ensure that the work area is maintained in good condition and that product materials are available and prominently displayed
Policies, Processes and Procedures
1. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
2. Follow the day-to-day operations related to own jobs in the Branch to ensure continuity of work
Compliance
3. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Qualifications and experience
• Bachelor’s degree of Commerce, Business Administration, Accounting, or its equivalent, MBA and CFA is a plus
• Minimum 2 - 3 years of experience preferably with banking background
Skills and Knowledge
• Excellent command of English and Arabic Languages
• Knowledge of additional languages would be an asset Strong Analytical and Numerical skills
• Strong interpersonal, communication and networking skills
• work under pressure and meet monthly targets
• Self-driven and result oriented with a positive outlook and clear focus on delivering results
Job Weight:15 (Eligible Grades 13 ,14 and 15)
Expiry Date: 25.03.2021
Only Top 20% YTD 2020 Personal Banker or other Sales Applicants
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.