Plasma Collection and Donors Affairs Manager
Cairo, Egypt Plasma Collection and Donors Affairs Manager
About the job Plasma Collection and Donors Affairs Manager
*JOB OBJECTIVE *He/she is responsible for managing a strategic business unit including plasma collection marketing, donor relations and services and GEPD call center. He/she is responsible for creating the strategies for marketing, donors affair and services including new donors recruitment, donors retention and donors communications. He/she is responsible for optimizing the whole operations related to the business unit including financial, administrative, quality, personnel, systems, third party management and other infrastructure related controls.
He/she has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.
He/she coordinates and harmonizes the efforts of the business units sub-functions with the donation centers to achieve the performance KPIs and plasma collection annual forecast through recruitment and establishing a qualified, regular national donor foundation through a unique donor experience and exceptional donor service that creates and maintains trust, advocacy and loyalty.
*ENVIRONMENT *Internal: Quality, DC Operations, Procurement, Finance, Facility management team, and HR. External: Donors, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.
KEY RESPONSIBILITIES
People Management & development
Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for employees. Develop & retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review & development plans, etc. Support and conduct teams trainings.
Business responsibilities:
Create the long- and short-term strategies for plasma collection marketing and donor services. In alignment with the plasma procurement planning and control, set the annual budget and forecast for each donor center. In alignment with the donor center managers set the performance KPIs to achieve the related objectives. Achieve the strategic objective for establishing a national regular donor foundation through pre-set KPIs for each donor center. Ensure efficient implementation for GEPD strategic vision for donor service for value proposition. Harmonize the workflow between different stakeholders involved in donor services. Keep an efficient new donor recruitment and retention cycles through the implementation of the strategic plans and tactics. Monitor the team performance and continuously enhance the efficiency of processes established for donor services across GEPD donation centers. Generate analytics and insights for donor conversion, donor retention nationally and per each center. Oversight the call center performance and KPIs. Leads the donor recruitment marketing activities across DCs. Mitigate risks that might affect donor centers performance or GEPD image. Ensure the generation of high-quality analytical reports for field operations and call center timely. Keep efficient communications and harmony with all stakeholders.
Quality & Compliance;
Ensure that the business unit is operating with high level compliance to companys policies, procedures, and regulations. Manage audits performed for the related functions and help to resolve any related issues.
*ACADEMIC EXPERIENCE REQUIRED *Bachelor s Degree
PROFESSIONAL EXPERIENCE REQUIRED
Typically requires a minimum of 5 years of related experience in business development, sales and marketing.
COMPUTING SKILLS
Proficiency in all Microsoft Office applications, and familiarity in working with CRM applications.
PERSONAL SKILLS
Ability to plan and execute activities for the improvement of overall operations. Strong communication skills. Strong Interpersonal skills. Maintain a positive attitude focused on customer satisfaction. Emotional intelligence. Assertiveness & decision-making ability. Critical thinking and problem-solving. Teamwork and collaboration. Professionalism and strong work ethic. Analytical. Ability to work within a highly regulated, labor-intensive, fast-paced medical environment.
LANGUAGES
Very good written and spoken English and Arabic.
