The Planning and Performance Manager is responsible for managing the planning cycle, ensuring alignment of performance metrics with business objectives, and driving revenue growth. This role involves close collaboration with the Head of Department and senior management to cascade targets and monitor progress. The focus includes monitoring progress, addressing bottlenecks, and providing actionable insights to drive performance and achieve the operations department's goals.
Planning and Alignment
Develop the operations planning model based on topline numbers and margins provided by the finance team and senior management.
Collaborate with the Head of Department and senior management to align KPIs with strategic goals.
Cascade annual revenue and sales targets into quarterly, monthly, and weekly objectives for the team.
Performance Monitoring and Insights
Work with the data team to define, track, and report on KPIs.
Maintain a detailed understanding of each segment's economics and profitability, ensuring real-time visibility into performance at a granular level.
Provide segment-specific performance insights to identify areas of strength and improvement opportunities.
Take ownership of pricing strategies, ensuring alignment with market dynamics, profitability goals, and competitive positioning.
Conduct regular reviews with the team to assess performance, share insights, and recommend corrective actions.
Problem-solving and Continuous Improvement
Analyze trends and identify inefficiencies in the processes, proposing actionable solutions to enhance performance.
Proactively address challenges through data-driven solutions to achieve targets.
Refine planning processes by incorporating feedback from key stakeholders and teams.
Experience: 4–5 years in planning, performance management, or analytics.
Technical Skills: Proficiency in SQL, Python, and data modeling to support performance tracking and analysis.
Analytical & Strategic Thinking:
Ability to derive actionable insights from complex datasets and anticipate future market trends.
Strong understanding of pricing strategies and segment-level profitability analysis.
Soft Skills:
Excellent communication skills for engaging with senior management and other teams effectively.
Strong problem-solving skills with a proactive, solution-driven approach to challenges.
Leadership and collaboration skills to align teams and ensure seamless execution of strategies.
