Your web browser (Chrome 131) is out of date.Personal Assistant to GM & Quality Coordinator - Continental Plaza Beach Resort
Hotel Brand: SPHC
Location: Egypt, South Sinai
Hotel: Continental Plaza Beach Resort (SSHRS), El Pasha Bay, PO Box 128, Sharm El Sheikh
Job number: 139324
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Your Day-To-Day
• Reports directly to and communicates with the General Manager on all administrative matters
• Maintains the utmost confidentiality and discretion when handling business affairs
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
• Supervises the work of the Executive Office staff (Secretaries, Receptionist, Messengers, Drivers)
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Distribution of memos, letters and other information etc.
• Arranging internal / external appointments
• Handling reservation as requested
• Translating incoming letters, documents, articles by request
• Provides pertinent information on socio-political matters
• Storing and keeping all confidential information
• Preparing monthly operational results for meetings with other hotels
• Taking minutes of Department Heads /Ex.Com meeting as requested
• Develop and implement quality assurance programs to enhance service standards.
• Conduct regular audits and inspections to ensure compliance with brand guidelines and regulations.
• Gather and analyze data to identify trends, address service issues, and implement improvements.
• Provide administrative support to the General Manager, including scheduling, correspondence, and report preparation.
• Collaborate with department heads to reinforce quality standards across all areas of the resort.
• Brand standards updates awareness and ability to guide all departments concerned
• Communicating all changes related to Brand standards
• Conducting quality self-evaluations
• Conducting weekly quality tours
• Forming a quality team from HK ENG Fb
• working closely with department heads in the different compliance requirements
• Following up on deep clean and preventative maintenance schedules with the concerned teams
• submitting waivers with the required supporting documents and rationale
• Following up on duration of waivers and timing of resubmission in case of non-compliance
• Conducting regular breakfast audits ensuring compliance to brand standards
• Be part of the manager on duty over weekend ensuring attention to cleanliness and condition of all guest areas
• Following up with purchasing in case of any item missing according to Brand standards
• Reviewing republication of Brand standards with concerned departments
• Brand safety standards compliance by working closely with Safety manager and chief engineer
What we need from you
University Degree or equivalent plus one year of office clerical experience, or an equivalent combination of education and experience. Hotel experience is a must. Must speak fluent English. Other languages preferred. Use a keyboard to generate documents, correspondence, reports, presentations, etc. mostly while sitting. Handling objects, products and computer equipment/keyboard May be required to work nights, weekends, and/or holidays.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
