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PC Support Specialist
locationsLSU - Alexandria time typeFull time posted onPosted Today time left to applyEnd Date: March 27, 2025 (28 days left to apply) job requisition idR00103262 Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.
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Job Posting Title:
PC Support Specialist
Position Type:
Professional / Unclassified
Department:
LSUA FA - Information Technologies (Jason Paul Normand (00000444))
Work Location:
LSU - Alexandria
Pay Grade:
Professional
Job Description:
LSUA I ET Services JOB DESCRIPTION – PC Support Specialist
DEPARTMENT: Information and Educational Technology Services
POSITION TITLE: PC Support Specialist
SUPERVISOR: CIO, IET Services
RESPONSIBILITIES:
Perform preventive maintenance, troubleshooting, inventory, upgrading, and installation of all University PC's
and related peripherals - ensuring appropriate software is available and functional.
Configure LAN PC's with necessary protocols and security settings. Maintain and upgrade the University's PC Inventory database. Assist with Network related Services (DHCP, DNS, Wireless, etc.) Configure, troubleshoot, upgrade, and deploy computers to student labs, and faculty/staff offices Keep users informed about the status of their service calls and projects. Supervise student workers that are directly responsible for PC, peripheral, and LAN support. Take an active role in the customer satisfaction process. Additional duties as determined by supervisor.
QUALIFICATIONS:
Bachelors' degree, BA in Computer Science, or related field and a minimum of two (2) years’ experience in an information technology related field, preferably PC support; or a minimum of seven (5) years’ experience in an information technology related field, preferably PC support and/or Helpdesk. Ability to respond to common inquiries or complaints from university faculty/staff/administration, regulatory agencies, or members of the community. Proven ability to perform the following: PC support, peripheral support, LAN support. Experience with managing a network with over 400 PCs. Extensive knowledge of the following technologies: PC compatible hardware, Microsoft Windows operating systems, related software, O365 applications.
Additional Job Description:
Competencies:
None
Special Instructions:
Application Instructions:
Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire.
Background check is required for hire.
Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or HumanResources@lsua.edu.
Please attach all transcripts to your application for proof of education.
Posting Date:
February 26, 2025
Closing Date (Open Until Filled if No Date Specified):
March 27, 2025
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSUA is an Equal Opportunity Employer.
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 318-473-6401 or emailed hrm@lsua.edu
LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences.
The University comprises of nine institutions:
Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College
In implementing its mission, LSU is committed to:
Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and* Using its extensive resources to solve economic, environmental, and social challenges.
