Job Description Parts Technical Support Senior Specialist Group : Mercedes-Benz Group AG
Dealers’ technical support, finding the best basket of parts to push for any new model Dealers’ technical support, finding the right part for a vehicle and any parts catalog related issue Follow any customer complaints related to parts and finding possible solutions Answer all customers’ inquiries regarding parts and programming technical issues through XSF Support and cooperate with colleagues from other departments in technical issues. Provide technical requirements, documentation and advisory needed for customs clearance or any process within the warehouse or logistics operation. Create all new parts in the system (IDIS) and completion of any technical data and supersession Parts chaining. Handle data maintenance and cleansing to guarantee smooth operation and process and effectively tracking of Inventory. Provide the initial stock proposal for the ordering manager according to the vehicles’ sales plan and the parts types. Coordinate with customer service departments in finding parts technical solutions and creating the best initial stock basket. Review dead stock and verify the car's model and replacement possibilities and ensure linked on the system. Support in expiry identification and DG goods identification for location management and scrap handling. Working as a DG coordinator for LC Cairo ,Responsible for the handling the DG process and following the central requirements.Qualifications
Training and qualification
Technical knowledge
Soft skills/individual competence
Experience
Language
Organization
Primary Location
Work Locations