P&C Commercial Lines Claims Officer
Job Description
Ensuring fairness, effectiveness and promptness in allocated claims processing, complete documentation, and files as well as adherence to standards and procedures. Assessing the validity of claims according to product type and associated policy terms and conditions. Handle enquiries from policy holders and brokers and maintain excellent levels of customer service according to stipulated service level agreement. Ensuring effective follow-up on documents and data required to maintain accurate reserves and finalize outstanding claims within agreed TAT. Fully Responsible for certain accounts: contact with customer/ broker, claim investigation and settlement, and prepare for handling major claims. Responsible for monthly closing reports, run and update the reports' data to towards accuracy requirements. Prepare any data analysis duly required by various stakeholders. Submit regular dashboard with mandatory required KPIs of the Department. Responsible for coaching the junior claim officers in handling claims. Maintain full understanding of the company Guidelines and treaties. Identify and investigate claims for possible abuse and fraud. Comply with the company policy for the E-filing to meet the audit and compliance requirements. Keeping up to date with company’s standards, policies, procedures, and authority limits needed for the implementation of responsibilities.
Skills
Education / Certifications: Bachelor’s degree in a relevant field 1-3Year of Experience
Job Qualifications:
Excellent command of English spoken and written Ability to accurately create reports. Reliable and Trustworthy Ability to interact and manage strong relationships within and outside the company. Detail-oriented. Adaptability and flexibility to the changes and/or developments. Good organizational skills with the ability to work well under pressure. Proficient with Microsoft Office products, including Excel, Word, and Power Point. Eager to learn new technical techniques and tools.
Soft Skills & Behavioral Competencies:
Good Communication Skills Basic Leadership skills Proactive skills
Job Location Cairo, Egypt Job Role Accounting/Banking/Finance Years of Experience Min: 0 Max: 4 Residence Location Cairo, Egypt
