About us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices
About the Role
We are seeking enthusiastic and results-driven Telesales Agents to join our new outbound tele-sales team at Tamara. This team is pivotal in driving lead generation, improving conversion rates, and ensuring a seamless onboarding experience for merchants. As a Telesales Agent, you will play a key role in re-engaging potential partners, closing pending opportunities, and generating new leads to expand Tamara’s merchant base.
Your Responsibilities:
Re-engagement with Stuck Leads:
- Contact merchants in lead statuses such as 'New,' 'KYB in progress,' 'Verifying KYB,' and 'Unresponsive' to encourage KYB submission or resubmission.
- Focus on opportunities from the last quarter and current year.
Reactivation of Lost Opportunities:
- Reach out to merchants with the status 'Lost' and reason 'Not interested' to reintroduce Tamara's value proposition and drive contract sign-off.
Resolution of Open Cases:
- Follow up with standard track and in-store merchants with open redo cases to ensure resolution.
- Engage with merchants who haven’t completed their integration to facilitate the process.
Cold Calling for New Partnerships:
- Proactively contact non-registered merchants provided in detailed reports to introduce Tamara, encourage application submissions, and guide them through the KYB process.
- Collaborate with internal stakeholders to streamline processes, share feedback, and ensure consistent communication.
- Use scripts tailored to different scenarios to maintain a high-quality and professional customer experience.
Tools and Reporting:
- Utilize Salesforce to manage leads, track interactions, and ensure timely follow-ups.
- Maintain accurate records of call outcomes and contribute to lead-aging dashboards.
- Participate in performance tracking via call surveys and key performance indicators (KPIs).
Your expertise
- Experience: Prior experience in telesales, customer service, or outbound sales is preferred.
- Communication Skills: Excellent verbal communication and persuasion skills with a customer-centric approach.
- Organizational Skills: Ability to handle high volumes of leads and prioritize effectively.
- Problem-Solving Ability: Aptitude for identifying barriers and offering creative solutions to onboard merchants seamlessly.
- Tech-Savvy: Familiarity with CRM tools like Salesforce is an advantage.
All qualified individuals are encouraged to apply.
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