Operations Transformation Lead, GSC Cairo

Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Transformation Lead.

Principal responsibilities 

• Drive transformation projects to deliver an agreed set of business objectives and meeting the overlying portfolio strategy in Global Payment Solution (GPS) Transformation
• Under guidance from workstream Lead, build strong relationships and partnership with executives, leaders and teams across the functional and geographic landscape to enable the changes aligned with local/regional transformation objectives.
• Identify and recommend innovative solutions that consider and include suitable appropriate emerging improvement trends and solutions.
• Working across regional and local teams to ensure commonality of understanding and objectives and raising to manager attention in a timely manner when conflict arises.
• Anticipate issues and risks and escalate them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks.
• Support the transformation of customer’s end to end journeys. This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, API, Workflow, Robotics Process Automation and cognitive technologies.
• Deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.