Operations Manager - Wholesale Servicing Operations, GSC Egypt.

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Manager - Wholesale Servicing Operations, GSC Egypt.

Principal responsibilities:

• Manages achievement of performance targets, prevents and mitigates operational losses and utilizes budget and resources within established requirements.
• Develops and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business trust.
• Sets and re-evaluates process quality, efficiency and effectiveness of targets, ensuring that performance targets are met, monitors and evaluates customer service levels within their area of operation.
• Ensures knowledge retention in the process by continuously developing and training staff and development of succession plan for all roles, ensuring continuity of service and operational excellence.
• Identifies and manages Operational Risk within the department. Ensures the accuracy and completeness of Management Information and evaluates current procedures and implementing process improvements.
• Ensures the development and implementation of a team and department development plan, addressing the key development areas for the Agent and AMO roles.
• Knowledge of the Business Continuity Plan (BCP) for the business, and ofGroup compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for Group Centres (GSC’s).
• Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the relevant Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.