Operations Manager B2B - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Work closely with our logistics providers to ensure top-notch End to End logistics from the seller country to our warehouse;
• Prepare all documents required for overseas shipments;
• Work with our warehouse and logistics teams to reduce average delivery time to our customers;
• Liaise with our Finance team to ensure all the invoices and payments done to our logistic providers;
• Constantly improve our customer experience (packages, labels, delivery time etc.)
• Customs Documentation & Compliance: Prepare and manage all necessary customs documentation for overseas shipments, ensuring compliance with international trade regulations, import/export laws, and Jumia’s internal policies.What we are looking for
• Stay updated on changes in customs regulations, international shipping laws, and tariffs that may impact the movement of goods. Ensure Jumia’s compliance with these regulations to avoid penalties and disruptions.
• Customs-Related Challenges & Issue Resolution: Proactively address any customs-related issues, including shipment delays, taxes, and tariffs, working with logistics providers and customs agents to resolve discrepancies.

What we are looking for

• Bachelor’s degree and at least 4 years of experience in international warehousing or logistics and Supply Chain environment
• Customs regulations knowledge
• Microsoft Office Proficiency
• Advanced English proficiency
• Strong relations between stakeholders, officers and management
• Excellent interpersonal & listening skills, diplomacy
• Ability to lead projects

 

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders