Operations & Maintenance Engineer
Job Description
Align with Business Goals Familiarize with the company's mission, vision, and strategic objectives. Work closely with other departments. Clearly articulate technical concepts to non-technical stakeholders. Forecast future network needs and plan for capacity expansion Receive, log, and prioritize incoming support requests. Troubleshoot and resolve technical issues, including hardware, software, and network problems. Escalate complex issues to higher-level support teams as necessary. Provide technical support to end-users via phone, email, or remote access. Assist users with software installation, configuration, and usage. Answer user questions and provide clear and concise explanations. Create and maintain a knowledge base of solutions to common problems. Update and improve the knowledge base regularly. Share knowledge with the support team to improve efficiency. Monitor system performance and identify potential issues. Respond to system alerts and take corrective action. Perform routine system maintenance tasks. Strong technical skills, including knowledge of operating systems, hardware, and software. Ability to explain technical concepts in clear and simple terms. Patience and empathy when dealing with users. Relevant certifications (MS, Network+, Security+) are preferred. Network support often requires 24/7 coverage, so shift work may be necessary. On-Call Responsibilities Prioritize activities Monitor and respond promptly to incidents. Keep abreast of the latest technologies Prepare reports on incidents, system performance, and solution effectiveness with a Root cause analysis. Staying up to date with the latest technologies
Personal Skills
Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills.
Technical Skills
- Basic understanding of IT concepts and technologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with monitoring tools is a plus.In short, an L1 Monitoring and Support Engineer is a critical role in ensuring the smooth operation of IT systems and applications.
Job Location Cairo, Egypt Job Role Engineering Years of Experience Min: 1
