Join our team now as Operations Engineer. We are seeking a passionate and results-driven individual to join us. Garment IO is offering an exciting full-time Hybrid Operations Engineer position based in Alexandria. The Operations Engineer will play a pivotal role in building positive client relationships, understanding their needs, and ensuring their satisfaction with Garment IO's services. This dynamic role involves managing and monitoring accounts, providing technical assistance, and collaborating with internal stakeholders to deliver an exceptional customer experience. The position offers a unique blend of remote work and in-person interactions, allowing for flexibility and work-life balance. Garment IO is seeking an ambitious and customer-centric professional to join their innovative team and contribute to their growth and success. Join Garment IO now to be part of a revolutionary journey in the industry and unleash your potential as an Operations Engineer. Responsibilities
Support factories with training, issue handling and responding to inquiries
Analyze new factory requirements and document them
Conduct frequent factory visits for consultancy, support and training
Maintain effective, prompt and accurate communication with all factories
Map pre-deployment manufacturing processes for new factories
Coordinate with Admin to maintain accurate records of equipment, devices and hardware
Coordinate hardware and equipment deliveries to factories and issue their delivery receipts
Requirements
+2 years of experience in account management or Engineering
A Bachelor's degree in industrial engineering is a Must.
Willingness to travel to factories in Egypt and abroad on short-term assignments
Excellent command of written and spoken Arabic & English
Effective and organized online and face-to-face communication skills
Ability to maintain positive relationships with diverse groups from different backgrounds
Ability and persistence to work alone in large factories
Strong time management capabilities
Dedication and commitment to deliverables
Preferred Skills
Driver’s license and car (transportation is subsidized by Garment IO)
Background in manufacturing or process engineering
