Vault: Supervise main vault cash operations, ensure abidance with procedures and perform regular snap checks.
ATM: Supervise ATM cash operations, ensure abidance with procedures and perform regular snap checks.
Work supervision Spot check universal operations officers’ work and conduct counts of cash; supervise the settlement of bills.
Compliance & AML: Ensure AML issues in the branch are handled properly.
Custody: Responsible for maintaining accurate records for FORMS OF VALUE, blank cheques, etc. in addition to daily update for Keys, Combination and stamps registers.
Sales To participate and encourage his/ her team members to forward referrals to assist in achieving branch target.
Customers operations:
Responsible for all branch and back office operations, ensure that all universal operations supervisor a/o officers are aware and able to direct the customers to the most appropriate delivery channel to meet their needs.
Lead the universal operations supervisor and officers to ensure that branch operations duties are carried out on timely basis guaranteeing the provision of world-class customer service.
Liaise with centralized operations departments and work cross functionally on all operational related issues and build an excellent relationship with other key functions that interface with retail to ensure seamless service to our customers.
Responsible for ensuring universal operations supervisor delivered all required cleansing tasks accurately and in due date.
Controls:
Close monitoring on branch control aspects & universal operations officers’ cash limits and monitor cash handling to mitigate operational losses and fraud cases.
Achieve operational audit excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ensuring to comply with risk , compliance and audit requirements
Ensure that universal operations team members’ adherence to all circulated manuals and to all procedures circulated.
Close monitoring of Daily cash operational and insurance limits.
Close monitoring to all trade finance operations within the branch and to be assigned as one of the main custodians for all trade documentation / registers.
Close monitoring to all outgoing transfers related operations within the branch and to ensure full abidance with related financial limits.
Perform snap checks on cash transactions to ensure full abidance with the related financial limits
Review daily reports & ensure all clients’ files, documents & requests are timely delivery to operation center.
Handle the investigation of all Clients complaints and reply to CCPU
Runs weekly snap checks on main vault and ATM and ensure daily cash balancing and accurate records / registers.
Proceed with a daily review for a sample from tellers’ daily batches as well as its e-archiving - 1 batch per day.
Corporate governance & Compliance:
Ensure all activities are complying with corporate governance & regulatory/legal/CBE frameworks as well as full adherence with KYC standards.
