Operation Manager

Overview: The Operations Manager will oversee the day-to-day operations of the agency,
ensuring that all events are executed efficiently and effectively. This role requires a strategic
thinker with strong leadership skills and a passion for delivering seamless events. The
Operations Manager will coordinate with various teams, manage resources, and implement
processes that enhance overall operational performance.

Key Responsibilities:
- Lead the planning and execution of weddings and corporate events, ensuring all logistical
elements are executed flawlessly.
- Develop and implement standard operating procedures to streamline operations and
improve efficiency.
- Manage the operations team, providing mentorship and training to ensure high
performance and professional growth.
- Liaise with the commercial team to understand the clients’ needs and ensure their
expectations are met throughout the planning process.
- Coordinate with vendors, venues, and suppliers to secure necessary services and negotiate
contracts.
- Monitor project timelines and budgets, ensuring events are delivered on schedule and
within budgetary constraints.
- Analyze operational workflows and identify opportunities for improvement and
innovation.
- Conduct post-event evaluations to assess success and gather client feedback for
continuous improvement.
- Collaborate with the marketing team to promote upcoming events and enhance brand
visibility.
- Ensure compliance with health, safety, and legal regulations in all events.

Qualifications:
- Bachelor’s degree in Business Administration, Event Management, Hospitality, or a related
field.
- 8+ experience in operations management within the event planning industry, particularly
with weddings and corporate events.
- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Exceptional communication and interpersonal skills to build relationships with clients and
vendors.
- Proficient in project management software and Microsoft Office Suite.
- Ability to work under pressure and adapt to changing priorities.
- Willingness to work flexible hours, including evenings and weekends as required.