Operation & Maintenance Engineer
Job Description
Provide quick and effective assistance with information technology systems Systems configuration, troubleshooting for all IT components Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with L2 support engineers to provide customers with superior service. Represent [Giza] with professionalism and integrity while helping to advance our company mission. Manage infrastructure and ensure its availability, reliability, and scalability. Updates the Team leader on the progress of work assigned and prepares and submits weekly progress reports. Completes the assigned tasks on time according to projects plans, keeps the assigned projects revenue collection on time. Undertakes the implementation, installation, and customization activities for customer projects as per assignment and guidance from the Collaboration solutions Manager. Undertakes the activities of integration between the contact center applications. Responsible for service level agreements which might include 24 X 7 commitments including the formal vacations in KSA. Follow the standard processes for handling the reported support requests using the corporate support tools such as the corporate contact center and ITSM Prepares the RCA documentation for his area and submits to the Team Leader
Personal Skills
MS Office administrator Strong troubleshooting skills and experience in resolving complex technical issues. Excellent communication and interpersonal skills.
Education
Bachelor’s degree in computer science, Information Technology, or a related field.
Technical Skills
- Troubleshooting Skills.
- Network and Security Basics (Cisco \\ Palo Alto)
- Familiar with Contact Centers Environment.
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback.
- Experience working as an IT help desk technician or in a similar customer support role.
- Voice systems background.
- Deal with cloud solutions.
- MS Office administrator.
- Strong troubleshooting skills and experience in resolving complex technical issues.
- Excellent communication and interpersonal skills.
Job Location Riyadh, Saudi Arabia Job Role Support Services Years of Experience Min: 1
