• Take an active role in analyzing and solving problems and assisting the manager of the mobile/mobile sales applications unit.
• Demonstrate an advanced level of critical thinking in multi-functional/technical process analysis and problem solving for the relevant application that leads to the resolution of this incident.
• Document operations and maintain service desk records.
• Perform first/second level support for mobile sales applications if necessary.
• Ensure the availability of mobile sales application services (MIRA / SHELVS / Tracking and other applications) within the agreed levels of IT services.
• Implements the necessary changes in mobile sales applications and provides the necessary support for continuous smooth operation and improvements.
• Ensure compliance with the organizational and administrative policies of the Information Technology Department and quality standards.
• Responsible for resolution/testing/delivery of updates and making RCA reports in accordance with the policy and procedures of the IT department.
• Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services related to mobile applications.
• In accordance with the policy and procedures of the Information Technology Department.
• Work closely with the Mobile Sales Unit Manager, partners and other application vendors to maintain agreed IT application goals and objectives.
• Conduct a weekly review with top-level managers or business users of relevant tickets or change requests.
• Maintain highly focused router support for end-user targeting for SLA-compliant Cable Group of companies.
• Provide a weekly report of relevant tickets and apply the relevant change requests.
• Ensure compliance with organizational/management policies, procedures and quality standards in the management of the Application Support Service Desk.
• Ensure that appropriate action is taken to investigate and resolve ticketing and problems in systems and services related to data center, cloud hosting, systems and networks.
• Work closely with other IT teams and other system vendors to maintain the agreed IT application vision and objectives.
• Communicate activities and tasks to the line manager (mobile sales application unit manager) or other top-level managers if necessary.
• Provide the required level of support (second, third, .. etc.) / problem management for systems and networks to ensure smooth operations.
• Maintain and support inventory of data center/IT warehouse equipment and active/passive network equipment as related IT assets on a customized quarterly basis.
• Perform any required IT-related tasks provided by the Mobile Sales Applications Unit Manager / Application Department Manager / IT Manager in order to enhance the work / output IT services.
• Preferably with a certificate in ITIL for support and maintenance
• Focus on results and focus on customers
• Ability to withstand working pressure
• Ability to communicate effectively in writing and verbally with others in both Arabic and English
• Has a certificate or skill in using Microsoft Office 365 and splicing programs
• Discipline and accuracy in work
• High reporting skills
• Ability to solve problems
Al-Kabli Group was established in 1966 by Dr. Wasif Kabli in Jeddah under the name of Kabli Holding Group. The Group started in the western region of Saudi Arabia, spreading to cover all over the country. The main strategy of Al-Kabli group is to provide high quality and excellent taste through distributing leading brands of confectionery, chocolate, biscuits and food products. In order achieve our strategy and to serve our customers efficiently, Al-Kabli Group has established 11 branches, 11 warehouses, and 8 sub branches across the Kingdom of Saudi Arabia. Nowadays, we are proud to be a leading distribution company with world class marketing capabilities supported by a professional team with more than 45 years of experience. Moreover, Al-Kabli Group allocated a huge distribution fleet and logistic support, which are capable of reaching customers wherever they are in the kingdom. In addition to our marketing and logistics teams. Al-Kabli Group is continuously investing in its management team and technology to cope with local and global challenges in order to maintain the highest standards of services and to work as the link between the Saudi market and the international suppliers. What distinguishes Al-Kabli group from others is the uniqueness of its imported products and we are proud to offer high quality products that serve different consumer levels and tastes. Today, we are considered as one of the largest distribution companies in Saudi Arabia which offer superior products, and we are proud to be the importers and distributors for 18 brands: Loacker, Bahlsen, Storck, Merba, Valor, Hamlet, Familia, Pillsbury, Haagen Dazs, PEZ, Bonomi, Belgian, Brossard, Green Giant, Katjes, Zaini, and Kambly.