Role Purpose:
To Create, Produce, Present and Deliver data and reporting for the Quality, Risk & Control team. This involves ensuring timely delivery of accurate, well presented risk-based insight and data to support the Quality, Risk and Control strategy and support all Quality forums
Job Responsibilities:
Responsible for production of monthly reporting, including Monthly Business Reviews for Customer Services & Operations areas
Accountable for the majority of Quality, Risk & Control data, reporting requests and presentations
Support Quality Coaches/Specialists in the production of required data.
Constantly abide by Data Protection and other data policies when handling data
Ongoing development of Automated Quality Management and the data pulled from it.
Monthly RCC and other key forum outputs.
Where Quality is commissionable, ensure accurate data is utilized
Ownership of all Quality tools including SharePoint’s
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
