Microsoft- Senior Support Engineer
Job Description
L2 support on the following Technologies: (Microsoft Exchange, Microsoft Exchange Online, Microsoft SharePoint, Microsoft 365, Microsoft SQL ) Managing and operating Microsoft workloads on Managed services customers Process all customer services requests on Microsoft related products. support the professional services team in the implementation and migration projects
Personal Skills
Strong analytical and problem-solving skills, ensuring efficient diagnosis and resolution of technical issues.
Excellent communication and customer service skills, effectively handling service requests and providing clear technical support.
Detail-oriented and organized approach to managing multiple tasks, service requests, and workloads.
Technical Skills
- Expertise in administering, troubleshooting, and migrating Microsoft - - Exchange & Exchange Online.- Proficiency in configuring, managing, and supporting Microsoft SharePoint.- Strong knowledge of Microsoft 365, including user management, security, and compliance.- Experience with Microsoft SQL Server, including database administration, query optimization, and performance tuning.- Ability to operate and manage Microsoft workloads for managed services customers.- Hands-on experience in handling and resolving customer service requests related to Microsoft technologies.- Background in supporting and executing implementation and migration projects for Microsoft solutions.- Understanding of cloud services, particularly Microsoft Azure and hybrid cloud environments.- Proficiency in PowerShell scripting to automate administrative tasks for Microsoft products.- Knowledge of security and compliance best practices within Microsoft environments.
Job Location Cairo, Egypt Job Role Information Technology
