MGM Rewards Representative - Luxor page is loaded
MGM Rewards Representative - Luxor
MGM Rewards Representative - Luxor
locationsProperty - Luxor time typePart time posted onPosted Today job requisition id258073
The SHOW comes alive at MGM Resorts International
THE JOB :
The MGM Rewards Representative at Luxor is focused on enhancing the guest experience by delivering exceptional customer service. Your primary responsibilities include promoting and enrolling guests into the MGM Rewards program, conducting redemptions, reviewing promotions, and answering questions about benefits. You will play a vital role in our mission to own the guest’s experience and create
WOW memories that they will carry with them far beyond their stay with us.
THE STARTING RATE: $17.00 / Per Hour
THE DAY-TO-DAY:
Explain the MGM Rewards program comprehensively, enroll guests in the program, and facilitate the redemption of guests' points and offers Assist guests with inquiries, including questions about the MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable), special event offers, program updates, and promote awareness of the GameSense (problem gambling program) Navigate various computer systems such as Patron Management, myVegas (where applicable), MCP, Opera, Veridoc, and GMP Organize companywide promotional events like the Holiday Gift Shoppe, Cruise Giveaway, and Stay and Gift promos Collaborate with VIP Services to resolve hotel reservation issues Support hosts in providing discretionary MGM Rewards Point Comps Assist with promotional Slot Tournaments and distribute event tickets Research, redeem, and adjust Tier Credits Redeem PO Offers, myVEGAS rewards, and issue comps/FREEPLAY Monitor and adjust receipts for members' non-gaming expenditures Apply MGM Rewards Points to guests' hotel folios Assist guests in using the mobile app Perform other job-related duties as assigned
THE IDEAL CANDIDATE:
Must be 21 years of age or older Nevada State Gaming Registration Capable of standing and walking for a majority of the shift Must be able to work various shifts, including weekends and all holidays One (1) year of previous guest services experience Knowledgeable of Player Tracking systems Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders Able to effectively communicate in English and Spanish, in both written and verbal forms
THE PERKS & BENEFITS:
Free meals in our Luxor employee dining room Free parking on and off-shift at all MGM Resorts properties Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
