الوصف الوظيفي
. Researching required information using available resources
∙Handling and resolving customer complaints regarding product sales to customer service
problems.
∙Providing customers with the organization’s service information.
∙Answering phones & Messages from customers professionally and responding to customer
inquiries, Requests and complaints.
∙Processing forms, orders, and applications requested by the customers.
∙Identifying, escalating priority issues and reporting to the concerned teams
∙Following up complicated customer calls where required.
∙Completing call notes and call reports as necessary .
∙Obtaining and evaluating all relevant data to handle complaints and inquiries.
∙Recording details of comments, inquiries, complaints, and actions taken.
∙Managing administration, communicating and coordinating with internal departments.
Requirements1-3 years of experience as a Call Center Agent
تفاصيل الوظيفة
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منطقة الوظيفة
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القاهرة مصر
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قطاع الشركة
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خدمات الدعم التجاري الأخرى
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طبيعة عمل الشركة
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غير محدد
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نوع التوظيف
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غير محدد
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الراتب الشهري
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غير محدد
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عدد الوظائف الشاغرة
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غير محدد
