https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

What you will do

FSSC process and control framework analysis and improvement

  • Support PI leads in review of existing processes, perform risk assessment and best practice gap analysis and identify process improvement opportunities in terms of efficiencies, automation and technology enablement of FSSC operations
  • Review current control framework, perform risk assessment and identify improvement opportunities
  • Ensure Adequate quality controls are implemented, and robust measurement and reporting system is in place to drive Surprise Free Operations (SFO)
  • Support in execution of IA audit observations; embed IA findings into Process and Improvement process and control framework development plan

FSSC process improvement initiatives

  • Identify & mentor key quality initiatives Green/Black/Yellow Belt projects in FSSC
  • Ensure standardization of documents (Process Maps, SOPs, SOWs, SLAs, Checklists etc.) along with tower heads
  • Design & Lead implementation of Metrics (SLAs, RSLAs, CSLAs & KPIs) by tower (I2P, O2C, R2R, Tax & Treasury)
  • Monitor timely circulation of Internal and External Dashboards (weekly, Monthly, Quarterly)
  • Drive Optimization - Analysis of capacity, utilization & efficiency of processes, people and systems
  • Development of metrics & dashboards in line with customer requirements, FMEA, CAPA etc.
  • Develop and lead execution for launching NPS / Customer feedback survey

Automation

  • Identify & lead automation of manual processes, interfaces and controls for process improvement
  • Identify & drive Standardization & Simplification projects across all towers e.g. I2P, O2C, Treasury, Tax and R2R
  • Drive Access controls/GRC controls

People management

  • Assist management with career development activities for team lead and team members, including performance management and feedback
  • Ensure adequate guidance and training of team members to meet service delivery targets
  • Responsible for attrition management and timely backfills

 

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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