Responsibilities:
Repair sales
Manage the repair sales funnel Accountable for the repair sales leads volume and quality Accountable for monitoring that sales leads are converted to opportunities, tenders and orders by the back-office in time, and responsible for supporting in difficult cases when needed Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders Create leads for new business opportunities (LIS, VB, DIS and NEB) Approve non-billable repairs above agreed monetary threshold Make invoicing decisions when needed
Maintenance operations
Ensures that the field processes and maintenance methods (MBM , DMP and related evolutions) are followed and the support functions are used correctly Accountable for controlling the service operations KPIs in weekly Traction Control calls with Maintenance Operations Manager and defining corrective actions when needed Accountable for the respect of contractual service schedule and response time, by monitoring every day the volumen and type of open jobs (maintenance, call outs, repairs, etc) , customer related queries and tasks (from the SMT -Supervisor Mobility Tool) and take needed actions. Accountable for the variable costs and margins (CMII) Accountable for proximity stock content Accountable that the third-party inspections are done on time and identified inspection points followed-up Validates the service contract technical terms with the salesperson (when requested by salesperson) Responsible for helping the KC3 solving technician callout assignment conflicts (priorities Accountable for supporting KC3 in solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues Accountable for reducing the callouts in his area Accountable for the timely completion of the planned maintenance visits Accountable for the safe operation of equipment in his/her area Responsible for the control and authorization of overtime
Responsible for promoting and facilitating a proper workload balancing across his team and the related route optimization with the support of him Maintenance Operation Manager
Customer service
Customer visits Customer feedback: Customer Transactional Survey (CTS), Net Promoter Index (NPI) (only at regional level) Maintenance completion Call out rate (COR) and FYCOR Service Need completion 24/7 installations
Bachelor’s Degree in Electrical or Mechanical Engineering 0 -2 years’ of experience with a proven track record in the elevators industry is a must Excellent understanding of the Service/ Maintenance business Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service Excellent leadership skills and ability to manage big teams
Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.
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