Maintenance Supervisor

Responsibilities:

Repair sales

• Manage the repair sales funnel
• Accountable for the repair sales leads volume and quality
• Accountable for monitoring that sales leads are converted to opportunities, tenders and orders by the back-office in time, and responsible for supporting in difficult cases when needed
• Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders
• Create leads for new business opportunities (LIS, VB, DIS and NEB)
• Approve non-billable repairs above agreed monetary threshold
• Make invoicing decisions when needed

Maintenance operations

• Ensures that the field processes and maintenance methods (MBM , DMP and related evolutions) are followed and the support functions are used correctly
• Accountable for controlling the service operations KPIs in weekly Traction Control calls with Maintenance Operations Manager and defining corrective actions when needed
• Accountable for the respect of contractual service schedule and response time, by monitoring every day the volumen and type of open jobs (maintenance, call outs, repairs, etc) , customer related queries and tasks  (from the SMT  -Supervisor Mobility Tool) and take needed actions.
• Accountable for the variable costs and margins (CMII)
• Accountable for proximity stock content
• Accountable that the third-party inspections are done on time and identified inspection points followed-up
• Validates the service contract technical terms with the salesperson (when requested by salesperson)
• Responsible for helping the KC3 solving technician callout assignment conflicts (priorities
• Accountable for supporting KC3 in solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
• Accountable for reducing the callouts in his area
• Accountable for the timely completion of the planned maintenance visits
• Accountable for the safe operation of equipment in his/her area
• Responsible for the control and authorization of overtime

Responsible for promoting and facilitating a proper workload balancing across his team and the related route optimization with the support of him Maintenance Operation Manager 

Customer service

• Customer visits
• Customer feedback: Customer Transactional Survey (CTS), Net Promoter Index (NPI) (only at regional level)
• Maintenance completion
• Call out rate (COR) and FYCOR
• Service Need completion
• 24/7 installations

Are you the one?

• Bachelor’s Degree in Electrical or Mechanical Engineering
• 0 -2 years’ of experience with a proven track record in the elevators industry is a must
• Excellent understanding of the Service/ Maintenance business
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
• Excellent leadership skills and ability to manage big teams

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers