Live Ops Specialist

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

Job Summary:

We are looking for Live Ops Specialist to join our Marketplace team. You will play a vital role in monitoring marketplace activities, resolving operational issues, and coordinating with cross-functional teams to maintain optimal performance.

Responsibilities:

• Confirm and validate orders failing to meet defined criteria, and update necessary information.
• Analyze Net Fulfillment (NF) reports to identify areas for wholesaler performance improvement and the achievement of MaxAB's targets.
• Monitor and analyze wholesaler performance, providing recommendations to the sales team for improvement and following up with both sides.
• Collaborate with the Account Managers team to ensure customer satisfaction and timely delivery of orders.
• Report technical issues to the tech support team and ensure the proper functioning of the marketplace.
• Maintain daily communication with wholesalers, ensuring order fulfillment within established SLAs.
• Generate daily operational performance reports and conduct performance monitoring.
• Collaborate with the Account Managers team to address operational issues raised by customers, developing and implementing solutions to improve operations, increase efficiency, and enhance the customer experience.
  

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, or a related field.
• 0-3 years of experience preferably in FMCG
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills to effectively liaise with wholesalers, customers, and internal teams.
• Proficiency in using Microsoft Office (Excel, Word, PowerPoint).
• Problem-solving skills and the ability to work under pressure to meet deadlines.
• Knowledge of marketplace operations and e-commerce is an advantage.