Live Operations Specialist

Homzmart is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.

We are looking for a Live Operations Specialist to oversee real-time logistics operations, ensuring smooth last-mile delivery, handling escalations, and improving overall delivery performance. The ideal candidate should be proactive, detail-oriented, and capable of managing courier coordination, order tracking, and issue resolution in a fast-paced environment.

Key Responsibilities:

• Real-Time Monitoring: Track and oversee live delivery operations, ensuring timely and accurate order fulfillment.
• Courier Coordination: Communicate with couriers and fleet partners to optimize delivery schedules and resolve on-ground issues.
• Issue Resolution: Identify and resolve delivery failures, delays, or customer escalations, ensuring a seamless experience.
• Performance Tracking: Monitor key performance metrics (delivery success rates, delays, failed attempts) and report findings.
• Customer & Stakeholder Communication: Collaborate with customer support, warehouse teams, and fleet managers to address delivery challenges.
• Process Improvement: Identify gaps in live operations and propose solutions to enhance efficiency and customer satisfaction.
• Escalation Handling: Act as the first point of contact for logistics-related problems, escalating unresolved issues to management.

• Experience: 1-3 years in logistics, live operations, or last-mile delivery management.
• Skills: Strong problem-solving, communication, and multitasking abilities.
• Tech Proficiency: Familiarity with logistics software (e.g., LogiNext, or similar) is a plus.
• Education: Bachelor's degree in Business, Supply Chain, or related field preferred.
• Availability: Willing to work in shifts.