We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.
Responsibilities:
Respond to customer inquiries via chat in a timely and professional manner.
Troubleshoot and resolve customer issues efficiently.
Provide accurate information about products and services.
Maintain a high level of customer satisfaction and professionalism.
Escalate complex issues to higher-level support when necessary.
Keep records of customer interactions and transactions.
Continuously update knowledge of company products, services, and policies.
Requirements
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using customer service software, databases, and tools.
Flexibility to work night shifts, including, weekends, and holidays.
