Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
We're looking for a License Support Engineer to join our team in Cairo, Egypt.
As a Support Agent in our Licensing and Enablement team, your role involves assisting customers with setting up and licensing Siemens DISW software. Customers can reach out to us via our Support Website (https://support.sw.siemens.com) or by phone, and we respond using phone calls, emails, or screen-sharing tools to resolve installation and licensing issues. Our support primarily focuses on FlexNet-based licensing for software authorization, and our Support Agents are proficient in troubleshooting setup issues on both Windows and Linux operating systems.
Collaboration with other Support Agents is frequent, particularly when addressing issues that require expertise in both application operation and licensing.
Within Siemens DISW, we advocate for our customers by addressing any software-related challenges they encounter. Our ultimate aim is to establish strong partnerships with our customers, recognizing that their success contributes directly to ours.
We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
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