Learning & Development Team Leader

Responsibilities, Duties, and Tasks: 

• Develop and implement L&D strategies and programs that align with business objectives.
• Conduct Training Needs Analysis (TNA) in collaboration with stakeholders to identify development priorities.
• Design and deliver training programs using various learning methods, including e-learning, workshops, and coaching.
• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company operations processes, business systems, or changes in services.
• Apply instructional design principles to create engaging learning materials (manuals, presentations, e-learning modules).
• Implement evaluation methods to measure training effectiveness and identify areas for improvement.
• Oversee the end-to-end operations of training programs, including system booking, financial processing, and reporting.
• Monitor and analyze training quality, feedback, and success metrics to provide actionable insights.
• Provide training statistics and recommend improvements with an action plan.
• Track L&D budgets, negotiate contracts, and manage relationships with third-party training providers.
• Build strong relationships with internal stakeholders and external training partners.
• Establish communication channels to ensure satisfaction in L&D service delivery.
• Identify potential risks or challenges and escalate issues as needed.
• Design and implement internship programs (Grow, Undergraduates, and Apprenticeship).
• Manage pre-internship requirements, program structure, progress tracking, and effectiveness evaluation.
• Support leadership and talent development initiatives to build future-ready employees.
• Stay updated with the latest learning trends, technologies, and instructional methodologies.
• Recommend and implement automation, digital learning solutions, and innovative approaches.
• Ensure continuous improvement in learning strategies and engagement.

Qualifications & Skills Requirement: 

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• 5 to 7 years of relevant experience in Learning & Development.
• Proficiency in English (spoken and written).
• Strong knowledge of MS Office Suite (Word, Excel, PowerPoint).
• Experience with e-learning platforms and automation tools.
• Excellent communication, problem-solving, and teamwork skills.
• Passion for innovation, digital transformation, and technology-driven learning.