About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role
The Learning and Development Manager supports the needs of the business, guests, and employees to drive service excellence and is seen as a business partner to the Planning Committee team!
The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job.
The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Denver.
The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA, and guest satisfaction as a whole.
What you will do
- Train and facilitate key hotel and Four Seasons training programs including but not limited to, Embark orientation, service foundations, leadership behaviors, departmental standard training, compliance training, Leadership Development courses etc.
- Assign, train, manage and deploy designated trainers who are strong in the continuous development of peers for job-role techniques in alignment with FS standards.
- Inspire and train leaders to effectively participate in the development and training of other employees; this is critical to the successful delivery of the L&D mission.
- Ensure service quality through the study of LQA/Forbes and other 3rd party evaluation results.
- Get involved in operational improvements where learning can contribute to the solution, and state when it cannot.
- Enforce Four Seasons standards through testing and training.
- Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
- Selects and manages external vendors to deliver specialized training on service and/ or management skills
- Bases the direction for learning on a thorough Learning Needs Analysis
- Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to the property’s goals & budget cycle
- Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
- Willingness to contribute to the operation where needed.
- Strong administrative, communication, delegation, and interpersonal skills are required.
- Assist with all other P&C duties as needed, including but not limited to: Employee Events, policies, recruitment, interviewing, health & safety, community outreach, ordering and purchasing.
What you bring
- 3 years of previous experience in hospitality training or a similar environment
- Hotel operations background in luxury hospitality is a strong asset or other luxury service environments;
- Natural ability to spread and influence positive energy. High emotional intelligence.
- Strong attention to detail.
- Patience, compassion, and sensitivity to all learning styles.
- Excellent communication skills
- Facilitation & Instructional Design skills
- Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)
- Coaching & Influencing skills
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Annual Incentive Plan
Schedule & Hours:
• Full Time (8hrs)
