As a Telecom and Call Center Systems Integrator at SWATX, you will be responsible for designing, implementing, and managing the end-to-end integration of telecom systems while overseeing a team to execute these solutions effectively. This role requires a strong technical leader with expertise in telecoms and call center systems engineering, troubleshooting, software development, system administration, and information technology. You will work collaboratively with cross-functional teams, stakeholders, and clients, leading your team through complex integration projects that require innovative solutions and meticulous attention to detail.
Key Responsibilities
Architect AI-Driven Telecom Solutions
- Design and architect AI software solutions for integration with telecom switches, cloud, on-premises systems in call center environments.
- Develop high-level architecture and system diagrams, specifying network layouts, connection requirements (fiber optics, IP, etc.), and AI data flow processes.
- Evaluate client environments to recommend the best-fit hardware or cloud-based AI integration strategies to meet scalability, reliability, and global security standards.
Required Qualifications
• 10+ years in telecom systems integration or network engineering, with a focus on compliance and regional standards.
• Expertise in VoIP, PBX systems, SIP trunking, LTE/5G, and integration into European and Middle Eastern telecom infrastructures.
• Strong knowledge of GDPR and regional data privacy regulations.
• Proven experience integrating SaaS platforms and Linux hardware into call center environments (e.g., Avaya, Cisco, Huawei).
• Familiarity with AI-driven telecom solutions and cloud platforms (AWS, Azure, Google Cloud) with attention to data sovereignty.
• Certifications such as Cisco CCNA/CCNP, CompTIA Network+, Security+, or similar.
• Proficient in networking protocols (TCP/IP, SIP, RTP) and regional telecom compliance standards.
• Experience leading technical projects involving API customizations and multi-region integrations.
• Understanding of agile methodologies and DevOps practices for secure and scalable deployments.
- Strong collaboration skills, adaptable to European and Middle Eastern cultural and operational contexts.
Oversee Integration and Deployment
- Lead project planning, execution, and integration of telecom AI solutions
- ensuring solutions are deployed on time and meet performance expectations.
- Guide the configuration, deployment, and testing of hardware in telecom and call center environments to enable seamless connectivity with fiber-optic systems and other connectivity infrastructures.
- Manage a team of engineers, ensuring efficient task distribution, coordination, and execution from initial deployment to full operational functionality.
System Engineering and Connectivity Optimization
- Implement advanced telecom engineering principles to enhance system connectivity and optimize fiber optic integration for high-speed data transfer.
- Lead system engineering tasks, including configuring network components, handling telecom protocols, and managing high-speed connections to enable real-time AI processing.
- Ensure telecom systems meet industry compliance, including redundancy, failover, and security for high-availability networks.
Troubleshooting and Quality Assurance
- Implement and oversee rigorous QA processes, conducting hardware and network testing to proactively identify and resolve potential performance or connectivity issues.
- Lead troubleshooting efforts for complex integration challenges, including system compatibility issues, data latency, connectivity, or software bugs.
- Design and maintain documentation for system configurations, processes, and troubleshooting guidelines, ensuring consistency and knowledge transfer.
Stakeholder and Client Engagement
- Engage with clients to understand their unique telecom and connectivity requirements, adapting solutions for specific environments and use cases.
- Provide technical guidance and post-deployment support to clients, assisting them in optimizing the AI solutions within their existing telecom infrastructure.
- Conduct training sessions and workshops with client teams to ensure they understand the setup, management, and troubleshooting of our solutions.
Leadership and Management Skills
- Strong experience leading technical teams, with a demonstrated ability to manage team members, delegate tasks, and foster professional growth.
- Exceptional project management skills, with a proven track record of delivering projects within timelines and meeting client expectations.
- Excellent communication skills, enabling effective collaboration with clients, technical staff, and executive stakeholders.
- Minimum Master degree in Computer Science, Telecommunications, Electrical Engineering, or a related field; advanced degree is a plus
