Alshaya group is offering a as a Call Centre Agent in Egypt.
Duties & responsibilities
Answer and handle all feedback received from different channels according to the contact center procedure Comply with the floor management instructions toward better KPI’s Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Apply the elements of building positive rapport with different types of customers over the phone Adherence to CC schedule- shifts/ Weekends/ public holidays Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.) Promote the department CES during calls which leads to service improvement Understand & effectively deal with job stress and unsatisfied customers Attend training courses scheduled by the department Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards 1-3 years of customer support experience Fluent in English and Arabic
Skills
− Excellent verbal and written communication skills , Customer Focus
