Relationship Management, Planning, and Strategic Alignment.
Builds effective and trusting working relationships with all business and IT partners
in areas of responsibility and collaboration.
Develops knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions development.
Project Delivery and Management.
Proactively identifies project risks and issues; helps determine necessary escalation,
mitigation, and resolution steps.
Regularly communicates deliverable status, concerns, and issues to direct Manager,
the Project Manager, and the project team.
Creates, reviews, updates, and may approve required documentation for changes
and projects as assigned in accordance with IT Methodology.
Participates in the planning of projects of varying size and complexity, contributing
Information based on specific expertise.
Takes a lead role within project teams in areas of expertise, and may advise and monitor external service provider team members.
Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.
Reviews the implementation risks and issues during project planning and execution and determines mitigation and resolution steps.
Create, organize, maintain, and ensure the accuracy and accessibility of documentation to support processes and knowledge sharing.
IT Operational Support
Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.
Supports the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.
Develops an increasing level of experience in technical and professional skills required to perform assigned job duties.
Monitors and addresses assigned issues and changes to ensure timely resolution; updates stakeholders regularly on progress.
Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager.
Develops an increasing level of experience in technical and professional skills required to perform assigned job duties.
Supports the development of relevant policies and procedures to ensure alignment with the defined business and IT strategies.
Supports the application of standards for validation protocols which meet global/local legal and regulatory requirements.
IT Service Delivery and Process Capabilities Assurance
Ensures compliance with technology policies and regulatory requirements and takes
appropriate action to mitigate risks and resolve issues.
Proactively seeks and addresses operational opportunities for cost reduction while
maintaining or improving IT efficiency and effectiveness.
Develops and promotes ideas for the continuous improvement of IT technologies,
services, and procedures with IT leadership and the IT Process Improvement
team.
Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.