Implement the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.
Tech savvy with working knowledge of office automation products, databases and remote control
Ability to diagnose and resolve basic technical issues.
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services.
Install, configure and perform basic administration tasks on information systems to include the following required skills/experience: Windows OS, Microsoft Office, other software/hardware platforms, and basic VoIP station set up.
PC and peripherals hardware troubleshooting and repair.
Client networking experience with DHCP, DNS, WINS, and TCP/IP
Follow-up and update customer status and information.
·Education: Bachelor Degree in Information Technology, Computer Science or a related discipline
